Last updated: September 17, 2026
AwaDoc Healthcare Limited
These Terms of Service (the “Terms”) govern your access to and use of the websites, applications, software, APIs, and other online services made available by AwaDoc Healthcare Limited (“AwaDoc,” “we,” “us,” or “our”), including the artificial-intelligence-assisted clinical decision support platform currently made available as AwaDoc CDST (the “Clinician Service” or “CDST”), together with related documentation, integrations, and services (collectively, the “Service”).
These Terms are organized in two Parts:
AwaDoc CDST is a professional clinical decision-support service. It is not intended for, and may not be used by, patients or members of the general public for personal medical advice. These Terms are intended to govern professional and organisational use of AwaDoc CDST in Nigeria and, where applicable, other African jurisdictions.
These General Terms apply to every user of AwaDoc CDST, together with Part II as applicable.
1.1 Binding Agreement. By accessing or using the Service in any manner (including by clicking “I Accept,” creating an Account, accepting an Order, or otherwise indicating assent through a sign-up flow, order, or checkout page), you agree to be bound by these Terms. If you do not agree, do not access or use the Service.
1.2 Authority. If you access or use the Service on behalf of an entity, you represent and warrant that you have authority to bind that entity, and “you” refers to both you and that entity. Use of the Service on behalf of a clinic, hospital, pharmacy, laboratory, HMO, insurer, government agency, NGO, health network, employer, or other healthcare organisation may additionally require a separate written agreement with AwaDoc.
1.3 Determining Which Terms Apply. Part II applies if you access the Service through a clinician-facing sign-up flow, order, enterprise agreement, organizational account, or product marketed to Health Care Professionals or healthcare organisations. In case of ambiguity, the applicable Order, Customer Agreement, or written agreement with AwaDoc will control.
1.4 Modifications. AwaDoc may modify these Terms from time to time. Your continued use of the Service after the effective date of any modification will be deemed acceptance to the extent permitted by applicable Law. For Customers under an Order or written agreement, the amendment provisions in the applicable agreement control.
1.5 Defined Terms. As used in these Terms: “Account” means the access credentials you create or are issued to use the Service; “Health Care Professional” or “HCP” means an individual who is licensed, registered, certified, or otherwise legally authorised by a competent authority to administer healthcare in the jurisdiction in which the individual practices, including physicians, dentists, nurses, pharmacists, midwives, medical laboratory professionals, allied health professionals, and other appropriately authorised practitioners; “Laws” means all applicable laws, regulations, professional rules, regulatory requirements, and binding guidance; “Output” means the information, content, recommendations, summaries, documentation, or other materials generated through the Service in response to user queries, prompts, data, or other inputs; “Customer” means an individual HCP or organization authorized to access the Service; “Patient Data” means personal data and health information concerning a patient or other individual processed through the Service; “Privacy Policy” means AwaDoc’s then-current privacy policy applicable to AwaDoc CDST, incorporated into these Terms by reference; and “DPA” means any applicable data processing agreement between AwaDoc and a Customer.
2.1 Ownership. As between you and AwaDoc, AwaDoc and its licensors own all right, title, and interest in and to the Service and all intellectual property rights in the Service. The “look and feel,” trademarks, logos, software, artificial-intelligence models, designs, documentation, and proprietary content of the Service are protected under applicable intellectual property Laws. No rights or licenses are granted except as expressly set forth in these Terms or an applicable written agreement.
2.2 Feedback. If you provide feedback, comments, or suggestions about the Service (“Feedback”), AwaDoc has the right to use or incorporate that Feedback in any manner, without obligation to you, subject to applicable Law. You hereby assign to AwaDoc all right, title, and interest in Feedback to the extent legally permissible.
You will not, and will not permit any third party to, directly or indirectly:
AwaDoc may require compliance with additional restrictions imposed by its third-party vendors, infrastructure providers, data providers, or integrated platforms (“Third-Party Terms”).
AwaDoc’s collection, use, storage, disclosure, and other processing of information through the Service is governed by the AwaDoc CDST Privacy Policy. The Privacy Policy describes applicable categories of data, purposes of processing, disclosures, data-subject rights, retention, security measures, and other privacy practices.
Where Patient Data is processed on behalf of a Customer, an applicable DPA or Customer Agreement may establish additional rights and obligations. Where such agreement conflicts with the Privacy Policy, the applicable agreement controls to the extent of the conflict.
The Service may display, include, or interoperate with third-party content, applications, platforms, services, APIs, or products (collectively, “Third-Party Platforms”). AwaDoc does not control and has no liability for Third-Party Platforms, including their accuracy, completeness, availability, security, functionality, or operation, except to the extent expressly provided in an applicable written agreement or required by Law.
Your use of any Third-Party Platform is subject to your agreement with the relevant provider. By enabling a Third-Party Platform to interact with the Service, you authorise AwaDoc to access and exchange relevant data with that Third-Party Platform on your behalf or on behalf of the Customer, as applicable.
If you believe material made available through the Service infringes your copyright or other intellectual property rights, you may submit a written notification to AwaDoc at cdst@awadoc.com identifying the protected work, the allegedly infringing material, its location, your contact information, the basis for your good-faith belief, and any other information reasonably necessary for AwaDoc to investigate the complaint.
AwaDoc may restrict or terminate accounts of repeat infringers where appropriate and permitted by Law.
7.1 Notices. Notices to AwaDoc must be in writing to the contact information listed herein or in the applicable Customer Agreement. AwaDoc may give notice to you by email to the address associated with your Account, through the Service, or by another reasonable means permitted by Law.
7.2 Assignment. You may not assign these Terms or any rights or obligations hereunder without AwaDoc’s prior written consent, except where permitted by Law. AwaDoc may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or similar transaction, subject to applicable Law.
7.3 Force Majeure. AwaDoc is not liable for delay or failure to perform an obligation under these Terms, except payment obligations, due to events beyond its reasonable control, including strikes, blockade, war, civil unrest, pandemic, epidemic, terrorism, Internet or utility failures, governmental action, regulatory restrictions, refusal or withdrawal of required licences, cyber incidents beyond reasonable control, natural disasters, or other force majeure events.
7.4 Severability; Waiver. If any provision is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be replaced by a valid provision that comes as near as practicable to the original intent. No waiver by either Party of any breach or default will be deemed a waiver of any subsequent breach.
7.5 Compliance with Laws. You will comply with all applicable Nigerian and African Laws when using the Service, including applicable data-protection, healthcare, professional licensing, confidentiality, cybersecurity, consumer protection, intellectual property, and electronic communications requirements.
7.6 Government End Users. Government Customers may use the Service subject to the applicable Customer Agreement, procurement requirements, public-sector rules, and applicable Laws.
7.7 Conflicts Between Parts. In the event of any conflict between Part I and Part II, Part II controls with respect to the subject matter of the conflict. A separate Customer Agreement or DPA controls where expressly stated therein.
7.8 Survival. Provisions that by their nature should survive expiration or termination will survive, including ownership, Feedback, restrictions on use, data obligations, confidentiality, indemnification, warranties and disclaimers, limitations of liability, dispute resolution, and other provisions intended to survive.
7.9 Headings; Construction. Headings are for convenience only. “Including” and similar terms are construed without limitation. References to a Section include its subsections.
7.10 Independent Contractors. The Parties are independent contractors, not agents, partners, or joint venturers.
7.11 Subcontractors. AwaDoc may use subcontractors and subprocessors to perform its obligations, subject to applicable Law and contractual requirements. AwaDoc remains responsible for its obligations under the applicable agreement.
7.12 Privacy Policy; Order of Precedence. The AwaDoc CDST Privacy Policy is incorporated into these Terms by reference. Where a Customer Agreement or DPA expressly governs particular processing activities, that agreement controls to the extent of any conflict.
7.13 Contact. You may contact AwaDoc regarding these Terms at:
AwaDoc Healthcare (Limited)
Attn: Legal / AwaDoc CDST
14B Imman Dauda Street, Surulere, Lagos - Nigeria.
Email: cdst@awadoc.com
These terms apply if you access or use AwaDoc CDST as a Health Care Professional or on behalf of a healthcare organisation. Capitalized terms not defined in Part II have the meanings given in Part I.
These Clinician Terms are between AwaDoc and the individual or organisation identified as “Customer” in an order form, checkout page, subscription, enterprise agreement, order confirmation, or other commercial document referencing these Terms (the “Order”). These Clinician Terms, the Order, and any incorporated terms collectively constitute the “Agreement.” AwaDoc and Customer are each a “Party” and collectively the “Parties.”
9.1 HCP Eligibility. Customer represents and warrants that Customer is a qualified Health Care Professional or an authorised healthcare organisation and will access and use AwaDoc CDST only within the scope of the Customer’s lawful professional or organizational activities.
9.2 Professional Use. AwaDoc CDST is intended for use by qualified healthcare professionals and authorised healthcare organisations. Customer must not permit patients, members of the general public, or unauthorised persons to use the clinician-facing Service.
9.3 Clinical Decision Support Positioning. AwaDoc CDST is intended to provide clinical decision support and healthcare workflow assistance. It is not intended to replace the professional judgment of a healthcare professional or to make autonomous clinical decisions for an individual patient.
9.4 Independent Review. Customer must independently review and evaluate the basis, relevance, completeness, and appropriateness of Output before using it in connection with patient care or other professional activity.
9.5 Time-Critical Decisions. AwaDoc CDST is not intended to be the sole basis for emergency, time-critical, or life-threatening clinical decisions. Customer must use appropriate professional and emergency resources where immediate clinical action is required.
9.6 Regulatory Positioning. Customer acknowledges that the regulatory classification of clinical decision-support software, artificial intelligence, or related technology may differ among African jurisdictions. Customer is responsible for using AwaDoc CDST in accordance with applicable local Laws and professional requirements.
10.1 Access Grant. During the Term and subject to Customer’s compliance with the Agreement, Customer may access and use AwaDoc CDST in accordance with the Documentation, these Terms, and any applicable Order.
10.2 Documentation. During the Term and subject to Customer’s compliance with the Agreement, AwaDoc grants Customer a limited, non-exclusive, non-transferable, and non-sublicensable right and license to internally use the then-current version of AwaDoc’s usage guidelines and standard technical documentation for the Service (“Documentation”) solely in connection with Customer’s authorised use of AwaDoc CDST.
10.3 Trials. If Customer receives access to AwaDoc CDST or features thereof on a free trial basis (“Trial”), the Trial will continue for the period specified by AwaDoc and will not renew unless otherwise agreed. During a Trial, either Party may terminate access at any time, subject to applicable Law. Unless otherwise agreed in writing, AwaDoc provides no warranty, indemnity, or support commitment during a Trial beyond what cannot lawfully be excluded.
10.4 Clinician-Specific Restrictions. In addition to the General Restrictions in Part I, Customer will not provide access to, distribute, or share the clinician-facing Service or Output with patients, members of the general public, or other unauthorized persons.
11.1 Use of Customer Data. Customer grants AwaDoc a non-exclusive, worldwide, royalty-free, fully paid-up licence to access, copy, store, transmit, disclose, modify, analyse, and otherwise process Customer Data solely as necessary to: (a) perform AwaDoc’s obligations under the Agreement; (b) operate, maintain, secure, support, and improve the Service; (c) perform permitted analytics and quality assurance; (d) create de-identified or aggregated information where legally permitted; and (e) comply with applicable Laws and contractual obligations.
Where Customer Data contains Patient Data, AwaDoc will process such information in accordance with the applicable DPA, Customer Agreement, documented instructions, and applicable data-protection Law.
11.2 Data Protection Authorisation. To the extent Customer Data contains personal data or sensitive personal data, Customer authorizes AwaDoc to process such data as reasonably necessary to provide the Service and fulfil the Agreement, subject to applicable Law and the applicable DPA.
Customer represents and warrants that Customer has obtained all necessary notices, consents, permissions, authorizations, and other legal bases required for AwaDoc to process Customer Data as contemplated by the Agreement.
11.3 Output (Clinician). AwaDoc may make available to Customer Output generated through the Service. Customer may use such Output for its internal professional and organizational purposes, subject to these Terms, applicable Third-Party Terms, and Laws.
Customer is solely responsible for independently verifying Output and for decisions made using Output.
11.4 Data Processing Agreement. Where AwaDoc processes personal data on behalf of Customer, the Parties may execute a DPA or similar agreement. Where required by applicable Law, AwaDoc and Customer will enter into an appropriate data-processing arrangement.
12.1 Customer Data. Customer is responsible for its Customer Data, including its content, legality, accuracy, and appropriateness. Customer represents and warrants that it has made all required disclosures and obtained all rights, consents, permissions, and lawful bases necessary for AwaDoc to process Customer Data under the Agreement.
12.2 Compliant Use. Customer will use AwaDoc CDST and Output in compliance with all applicable Laws, including those governing healthcare practice, professional licensing, patient confidentiality, medical records, data protection, cybersecurity, and clinical care.
12.3 Clinical Responsibility. Customer remains solely responsible for patient care, diagnosis, treatment, prescribing, referrals, clinical documentation, and all other professional decisions.
12.4 Patient Notices. Customer is responsible for providing any disclosure to patients or other persons that may be required by applicable Law concerning the use of artificial intelligence, clinical decision-support technology, automated processing, or related tools.
AwaDoc may immediately suspend Customer’s access to the Service if:
14.1 Term. The Agreement begins on Customer’s acceptance of these Terms or the applicable Order and continues for the period set forth in the Order, or, if no period is specified, until terminated in accordance with this Section.
14.2 Mutual Termination. Either Party may terminate the Agreement upon written notice if the other Party: (a) fails to cure a material breach within 30 days after receiving written notice; (b) ceases operations without a successor; or (c) becomes subject to insolvency, receivership, liquidation, bankruptcy, or comparable proceedings that are not dismissed within a reasonable period.
14.3 Termination by AwaDoc. AwaDoc may terminate the Agreement or an Order upon written notice where AwaDoc reasonably determines that continued performance has become unlawful, materially impracticable, or materially affected by termination or material adverse change in a critical third-party service provider relationship. Where applicable, AwaDoc will refund prepaid fees for services not provided as of the effective date of termination.
14.4 Free Access; Trials. If the Service is provided free of charge, on a trial basis, as part of a beta programme, or otherwise without payment of Fees, AwaDoc may modify, suspend, discontinue, or terminate such access at any time, subject to applicable Law.
14.5 Effect of Termination. Upon expiration or termination: (a) access to the Service under the applicable Order terminates; (b) outstanding payment obligations become due; and (c) Customer Data will be handled in accordance with the applicable Agreement, DPA, Privacy Policy, and applicable Law.
15.1 Fees. Customer will pay all fees specified in the applicable Order or subscription (“Fees”). AwaDoc may change Fees for a renewal period by providing reasonable prior notice.
15.2 Payment Terms. Fees are due according to the payment schedule specified in the applicable Order. Interest on overdue amounts may accrue at the lesser of 1.5% per month or the maximum lawful rate.
15.3 Taxes. Customer is responsible for applicable taxes, levies, duties, VAT, withholding obligations, or similar governmental charges arising from the Agreement, except taxes imposed on AwaDoc’s net income.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND OUTPUT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. AWADOC DISCLAIMS WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED AVAILABILITY.
AWADOC DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, COMPATIBLE WITH EVERY DEVICE OR SYSTEM, OR THAT OUTPUT WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, OR APPROPRIATE FOR A PARTICULAR PATIENT OR CLINICAL SITUATION.
AWADOC CDST IS A CLINICAL DECISION-SUPPORT TECHNOLOGY AND NOT A SUBSTITUTE FOR PROFESSIONAL CLINICAL JUDGMENT. CUSTOMER IS RESPONSIBLE FOR VERIFYING OUTPUT AND FOR ALL CLINICAL DECISIONS MADE IN CONNECTION WITH THE USE OF THE SERVICE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY, WARRANTY, OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AWADOC WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE AGREEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, AWADOC’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO AWADOC FOR THE SERVICE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING WHERE SUCH LIMITATION WOULD BE PROHIBITED BY MANDATORY LAW.
Customer will indemnify and hold AwaDoc harmless, and, upon request, defend AwaDoc, from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, resulting from a third-party claim arising out of or related to:
This Section applies to the extent permitted by applicable Law.
19.1 Governing Law. The Agreement is governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles, except to the extent mandatory laws of another jurisdiction apply to a particular matter.
19.2 Informal Resolution. Before commencing formal proceedings, the Parties will use reasonable efforts to resolve disputes through good-faith discussions. A Party initiating a dispute should provide written notice describing the dispute and the relief sought.
19.3 Arbitration. Subject to applicable Law and any applicable Customer Agreement, disputes arising under the Agreement may be resolved by arbitration in Nigeria before one arbitrator in accordance with the Arbitration and Mediation Act 2023 and applicable arbitral rules agreed by the Parties. The seat of arbitration will be Lagos, Nigeria unless the Parties agree otherwise in writing. Nothing in this Section prevents a Party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
19.4 African Operations. Where a Customer is located outside Nigeria, the Parties may agree in the applicable Customer Agreement on the governing law, arbitration seat, forum, or other dispute-resolution mechanism applicable to that Customer.
Any amendments to the Agreement must be made by AwaDoc and communicated to Customer in accordance with the Modifications provision, unless otherwise agreed in writing. Customer purchase orders or business forms do not amend or modify the Agreement unless expressly accepted in writing by AwaDoc.
AwaDoc CDST is a professional and organizational clinical decision-support service. It is not a consumer-facing patient service. Accordingly, AwaDoc CDST does not provide a separate Patient Service under these Terms.
Patients may have their information processed through AwaDoc CDST where a healthcare professional or healthcare organisation lawfully uses the Service in connection with healthcare delivery. In such circumstances, the relevant healthcare professional or organisation remains responsible for patient care and for its obligations concerning Patient Data, while AwaDoc processes such information in accordance with applicable agreements, its Privacy Policy, and applicable Law.
Patients and members of the general public may not create or use an AwaDoc CDST clinician account unless expressly authorised by AwaDoc for a specific professional or administrative purpose.
Patient Data may be entered, uploaded, imported, generated, or otherwise processed through AwaDoc CDST by authorised Customers.
Customers are responsible for ensuring that they have the lawful authority and appropriate permissions to process Patient Data through the Service.
AwaDoc CDST does not create a physician-patient relationship, treatment relationship, or other professional healthcare relationship between AwaDoc and a patient merely because the patient's information is processed through the Service.
AwaDoc does not assume responsibility for diagnosing, treating, prescribing for, or otherwise providing direct clinical care to patients through AwaDoc CDST. The relevant healthcare professional or organisation remains responsible for clinical care.
Patients whose information is processed through AwaDoc CDST may have rights under applicable data-protection and healthcare confidentiality laws.
Where AwaDoc processes Patient Data on behalf of a healthcare organisation, requests concerning such information may be directed to the relevant healthcare organisation or Customer, and AwaDoc will provide reasonable assistance where required by applicable Law or contract.
AwaDoc CDST must not be used as a substitute for emergency medical services, professional medical assessment, or direct clinical care.
Privacy enquiries relating to Patient Data processed through AwaDoc CDST may be directed to:
AwaDoc Healthcare (Limited)
Attn: Privacy / Data Protection
14B Imman Dauda Street, Surulere, Lagos - Nigeria.
Email: cdst@awadoc.com
Where Patient Data is processed in or from an African jurisdiction, the relevant Customer and AwaDoc will comply with applicable data-protection requirements, including the Nigeria Data Protection Act 2023 where applicable and other mandatory data-protection laws applicable to the relevant processing activity.
You may contact AwaDoc regarding AwaDoc CDST or these Terms at:
AwaDoc Healthcare Limited
Attn: Legal / AwaDoc CDST
14B Imman Dauda Street, Surulere, Lagos - Nigeria.
Email: cdst@awadoc.com
